Shipping & Returns

Shipping

Order Processing

Online orders are generally prepared within 2–3 business days, excluding weekends and holidays. Processing time is separate from carrier transit time. During launches, promotions, or high-volume periods, preparation may take longer.

Delivery

Available shipping methods, charges, and estimated delivery times are shown at checkout. Delivery estimates begin after an order has been processed and are not guarantees. Carrier delays, weather, holidays, and circumstances outside Lyora’s control may affect delivery.

Please verify your shipping address before submitting your order. If you notice an error, contact us as soon as possible at sales@lyorapr.com. We cannot guarantee that an address can be changed after fulfillment begins.

International Orders

When international shipping is available, customers are responsible for any customs duties, import taxes, or fees charged by the destination country. Lyora is not responsible for customs delays.

Online Returns

You may request an eligible return within 14 calendar days of delivery. Before sending any item, contact us at sales@lyorapr.com for authorization and return instructions. Returns sent without prior authorization may not be accepted.

To qualify, merchandise must be unworn, unused, unaltered, and in its original condition and packaging, with any tags or protective materials intact. Proof of purchase is required.

Items Not Eligible for Return

  • Earrings, ear cuffs, and other pierced jewelry for hygiene reasons
  • Customized, personalized, altered, or special-order pieces
  • Gift cards
  • Items clearly marked Final Sale
  • Items showing wear, damage, alteration, or missing packaging

Return Shipping

Customers are responsible for return shipping costs unless the order arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable, insured service because Lyora cannot issue a refund for a return that is not received.

Damaged, Defective, or Incorrect Orders

Inspect your order promptly. Contact us within 3 business days of delivery if an item arrived damaged, defective, or different from what you ordered. Include your order number and clear photographs so we can assist you quickly.

Refunds

Authorized returns are inspected after arrival. If approved, the refund will be issued to the original payment method. Financial institutions may require additional time to post the credit. Lyora reserves the right to decline returns that do not meet this policy.

In-Store Purchases

Purchases made at a Lyora retail location are subject to the return or exchange terms stated at the point of sale and on the purchase receipt.

This policy does not limit any consumer rights that cannot be waived under applicable law.