Refund Policy

Return and Refund Policy

We want you to feel confident when shopping with Lyora. This policy applies to purchases made through the Lyora online store. Purchases made at a Lyora retail location are subject to the terms stated at the point of sale and on the purchase receipt.

Return Window

You may request a return within 14 calendar days of delivery. Contact sales@lyorapr.com before sending any item. If your request is accepted, we will provide return instructions. Merchandise sent without authorization may not be accepted.

Eligibility

Returned items must be unworn, unused, unaltered, and in their original condition and packaging, with tags and protective materials intact. Proof of purchase is required.

Non-Returnable Items

  • Earrings, ear cuffs, and other pierced jewelry for hygiene reasons
  • Customized, personalized, altered, or special-order pieces
  • Gift cards
  • Items clearly marked Final Sale
  • Items showing wear, damage, alteration, or missing packaging

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us within 3 business days of delivery if your item is damaged, defective, or incorrect. Include your order number and clear photographs. When Lyora confirms an eligible issue, we will arrange an appropriate replacement, exchange, or refund and cover reasonable return shipping when required.

Return Shipping

For standard returns, customers are responsible for return shipping. Original shipping charges are non-refundable. Use a trackable, insured shipping service; Lyora is not responsible for returns lost in transit.

Refunds

We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the credit to appear, depending on your financial institution.

If more than 15 business days have passed since approval, contact us at sales@lyorapr.com.

Exchanges

To request an exchange, contact us within the return window. Exchanges depend on product availability. The fastest option may be to return the eligible item and place a new order after the return is approved.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after fulfillment has begun.

This policy does not limit any consumer rights that cannot be waived under applicable law.

Last updated: September 3, 2026.